企业级IT与信创国产化深度观察 | 大观视界
企业级IT与信创国产化深度观察 | 大观视界
| 4 | Software Upgrade and Authorization 1 |
|---|---|
| No. | Activities |
| xFusion's Duty | Customer's Duty |
| Provide available Help Desk hotline number. | 1 |
| Owner | Assistant |
| Assistant | Owner |
| Classify and categorize customer service request trouble tic | 4 |
| Issue trouble tickets and trace the handling process. | 5 |
| Follow up with the handling of trouble tickets. | 6 |
| Confirm that the problem is solved, and close trouble ticket | 7 |
| Prove the channel of application for problem handling servic | 1 |
| Respond to the service request within service level agreemen | 2 |
| Locate and handle problems remotely. | 7 |
| Implement solution and verify its effectiveness. | 9 |
| Confirm the effect of the solution and give the feedback of | 10 |
| Fill in the Service Application Form for hardware return rep | 1 |
| Return the faulty product to a xFusion designated warehouse. | 2 |
| Fill in the Fault Label for each faulty product. | 3 |
| Category | Product or Component |
| Service Level | Applicable Countries |
| Drive, DIMM, driver (external), and NIC/HBA card and other s | CH1XX, CH2XX |
| Drive, DIMM, PSU, driver (external) and fan module | XH622, XH628 |
| Edge Computing | FusionXpark Desktop AI Supercomputer FusionXtation™X3 Workstation |
| Operating System | Server Operating System |
| HPC Solution | FusionOne HPC Solution |
| Basic Services | Proactive Services |
| Become a Partner | Partner Portal Platform / Our Partners |
| Become a Partner | View All Register/Associate 2026 xFusion Partner Summit |
| Our Partners | View All Sales Partners Service Partners |
| Product Support | Drivers and Firmware / Service Support / Online Tools |
参数由厂商公开资料整理，实际以产品实物及官方说明为准。